To practice applying the conventions of business letters and using reader-centered communication, write two letters responding to the following scenario:

Minor Assignment, 20 points possible

To practice applying the conventions of business letters and using reader-centered communication, write two letters responding to the following scenario:


A small appliance store offers a “Best Price” guarantee: if a customer finds the exact product available at another store in their local market for a lower price within 30 days, they will refund the difference. One customer recently bought a blender for $60 at the store. Five weeks later, another store ran an ad in the newspaper advertising a sale price of the same blender for $47.
Claim Letter: As the customer, write a letter to the store manager requesting a refund of the price difference. Note that a copy of the sale ad is enclosed.

Adjustment Letter: As the manager, write an adjustment letter denying the refund request.

Invent reasonable details for this scenario. Consider how you, as the customer, might appeal to the manager to loosen the terms of the “Best Price” guarantee to your benefit. Consider how you, as the manager, might help the customer to feel acknowledged and valued even as you deliver bad news. Could you offer the customer a token of appreciation to soften the blow?

Review the chapters “Professional Communications” and “Audience Analysis” and be careful to include all of the conventional elements of a business letter.

Upload both documents as attached files.

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
$26
The price is based on these factors:
Academic level
Number of pages
Urgency
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Benefits of our college essay writing service

  • 80+ disciplines

    Buy an essay in any subject you find difficult—we’ll have a specialist in it ready

  • 4-hour deadlines

    Ask for help with your most urgent short tasks—we can complete them in 4 hours!

  • Free revision

    Get your paper revised for free if it doesn’t meet your instructions.

  • 24/7 support

    Contact us anytime if you need help with your essay

  • Custom formatting

    APA, MLA, Chicago—we can use any formatting style you need.

  • Plagiarism check

    Get a paper that’s fully original and checked for plagiarism

What the numbers say?

  • 527
    writers active
  • 9.5 out of 10
    current average quality score
  • 98.40%
    of orders delivered on time
error: