Incident Reporting and Incident Management

Business operations get disrupted when an unintentional event occurs in the workplace. some of the unintentional events can be system crash, server problems that stop end-users from accessing the data, hardware or software problem, cyber-attacks, employee mistakes, and other disasters. These not only disrupts the operations but also affects productivity, profit, revenue, and reputation of the business in the market. To reduce all these issues and losses organizations are creating an incident response plan. This plan will help an organization to detect incidences and resolve them before they harm business operations and data. This plan is created by the IT team or incident response team. This team communicated with every stakeholder of an organization like employees, customers, vendors, suppliers to know the risks and issues they face during business operations. Today technology have facilitates employees and customers to communicate directly about their issues and make them resolve effectively. The incident response team will communicate with customers who use the services of an organization through email or voice calls. They ask their experience and try to resolve their issues.

Role of the end-user in incident reporting and management:

End users are employees who work with data of organizations and customers who use the services of an organization. They play an important role in creating an incident response plan and preventing incidences from harming the business operations. They can directly share their issues or incidences they face with the incident management team who are responsible to resolve their issues. This team will continuously monitor systems and network for any issues and resolve them quickly with the help of the incident response plan. The end users can report the incidences they face by raising a ticket.


What is Incident Management: ITSM: Try Freshservice. (n.d.). Retrieved from com/incident-management“>

Place your order
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
The price is based on these factors:
Academic level
Number of pages
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Benefits of our college essay writing service

  • 80+ disciplines

    Buy an essay in any subject you find difficult—we’ll have a specialist in it ready

  • 4-hour deadlines

    Ask for help with your most urgent short tasks—we can complete them in 4 hours!

  • Free revision

    Get your paper revised for free if it doesn’t meet your instructions.

  • 24/7 support

    Contact us anytime if you need help with your essay

  • Custom formatting

    APA, MLA, Chicago—we can use any formatting style you need.

  • Plagiarism check

    Get a paper that’s fully original and checked for plagiarism

What the numbers say?

  • 527
    writers active
  • 9.5 out of 10
    current average quality score
  • 98.40%
    of orders delivered on time