This FAQs section provides answers to most of the questions you are likely to have in regards to using our services.
Why do I need to sign up at FormatEssays?
To be able to make orders, make payments and have your work delivered, you will need to have an account. The registration procedure is easy and simple. On the home page, click on the register/sign up button and fill out the registration form provided. Once, the process, you will receive a confirmation email from our customer support team.
What happens if I forget my account login details?
On the login page, click on “forgot password.” You will be prompted to enter the email address you used to sign up to FormatEssays. Within 5 minutes, a password reset link will send to the email you have provided. Use the password reset link to create a new password.
How do I to update my account’s personal information?
Log in on FormatEssays and go to your profile page. You will see the option to edit your information details.
How do I order on FormatEssays?
FormatEssays provides an order form that you fill out your order details such as order instructions, type of paper, your academic level, deadline and any other order specifics. From the home page, the order page is accessible through the order now button.
If I need to submit additional files for my order, can I do that?
Yes. On the order form, there is an option to upload additional files.
My order requires the writer to use specific sources, will your writer find them?
Our writers have access to a wide range of databases and online references. While we may not have access to every resource, we do our best to find the particular resource you want. Otherwise, we will immediately communicate to you so that we can figure out a way forward.
Can I keep track of my orders?
Yes. You can contact our customer support team. Alternatively, on your dashboard, post a comment on the order and await a response from our editors or the writer working on your order.
Can I make last minute changes on my paper?
That will depend on how much time is remaining before the deadline. If there is ample time before the deadline and the writer has not completed the order, then you may be able to request some changes. However, if the order is already complete or the deadline is near, you may want to have a look at the completed paper and request revisions. Depending on the variance between your previous order and the changes, we may request you to make additional payments.
What happens in case I am dissatisfied with the paper written for me?
We make every possible effort to ensure we deliver satisfactory work. However, in the case that you are unsatisfied, we are willing to revise the paper accordingly and free of charge as soon as possible. In the case that you find the paper completely unacceptable, our quality service delivery policy allows you to request a refund as long as the terms and conditions are met.
How soon will I get my paper after making an order?
When filling out your order form, you are required to stipulate the deadline for the assignment. Our writers and editorial team are committed to ensuring you get the paper on time to meet the deadline.
How will I get my paper once the order has been fulfilled?
Login into your client account, you will find a downloadable version of the paper on your dashboard. Moreover, we send a copy of the completed assignment to your email immediately the order has been fulfilled.
Who will work on my order?
A squad of highly competent and experienced writers and editors are available to write your papers. Writer categories vary from standard to elite. The choice of writer allocated to your project will depend on your student level and type of paper. If you were impressed the work that a specific writer did in a previous order, you can request the specific writer to work on your new orders. Once the writer completes the order, they submit it to our editors for quality control to ensure that we deliver top-notch quality on your paper.
Can I contact the writer handling my order directly?
Yes. On your dashboard, you can select the order and comment on it. The writer will respond as soon as possible.
What qualifications do the writer have?
The minimum requirement for FormatEssays’ writers is a Master’s degree in their specific discipline. Usually, postgraduate projects are only worked on by writers with a postgraduate degree while doctorate papers are strictly worked on by writers with a doctorate.
How much does it cost to use FormatEssays services?
Order quotes vary depending on the type of paper, level, number of pages and order urgency. Upon filling the order form, you will be presented with a quote for your order.
How do I make payments?
You make payments after filling out the order form via PayPal. For bigger and longterm assignments, FormatEssays allows clients to divide the project into smaller tasks and pay for each task at a time instead of paying for the whole assignment at once
Are payments secure?
Our website integrates SSL encryption to ensure your personal information is safe and secure. Besides, PayPal is one of the safest online payment options.
Do you offer a money back guarantee?
Yes. We have 100% money back guarantee if for some reason you need to cancel your policy before it has been assigned. We also refund clients on some orders if they have discrepancies. For orders that have already been assigned, in progress, completed or unsatisfactory, contact our customer support team to discuss refunds.
What measures have you put in place to deliver quality work?
Our writers are qualified and trained in researching and writing the various types of papers. Our website has in place a plagiarism checker that ensures we only deliver 100% plagiarism free work. Our editorial team goes through every order proofreading and editing accordingly to ensure quality standards are met. Our free revision policy ensures that revisions are made in the shortest time possible to deliver work that satisfies you. We ensure that each paper is delivered within its set deadline.
Do you have a confidentiality policy?
Yes. FormatEssays does not share, sell or rent your personal information to any third party unless the law enforcement requires it. FormatEssays.com website has an SSL certificate to protect your personal information from hackers.