Challenge of Serving Diverse Populations

The Spring 2018 MCS is entitled “‘Making Work Pay’ for Seattle Public Housing Residents: Jobs Plus and the Challenge of Serving Diverse Populations.” In this case, you evaluate the perspective of an employment services trainer working with a public housing community. In your case analysis, consider how public administrators balance individual needs with the efficiency and political needs of an organization, using the case of employment training and requirements. Further, evaluate the barriers to work or seeking employment that residents face. What are the assumptions that guided administrators and the emphasis of the Jobs Plus program, and how successful are they? How might an innovative leader add value to the Jobs Plus program over the short and long term?

A case study analysis requires you to investigate a business problem, examine the alternative solutions, and propose the most effective recommendations using supporting evidence. Before you begin the writing phase, read the attached case study and follow the guidelines to help you prepare and understand the case study:

Read and examine the case thoroughly

Take notes and highlight relevant facts, underline key problems

Focus your analysis

Identify the key problems

Why do the problems exist?

How do they impact the organization, policy, legislation, etc.

Who is responsible for them?

Theoretical Approach to policy process

Uncover possible solutions

Review course readings, discussions, outside research, your experiences

Select the best solution (Warranted Actions & Recommendations)

Consider strong supporting evidence, pros, and cons. Are the recommendations realistic?

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