case study of Bed Bug in hotel.

Please read the following case study and answer the eight discussion questions at the end: HSTM 4465-Bed Bug Case Study.pdf

You are expected to thoroughly answer these questions and use outside resources to support your reasoning. A simple sentence will not suffice as a response. Each question will be worth 3.75 points. The remaining 10 points will account for you utilizing outside resources and properly formatting your document according to APA guidelines.

Rubric
Bed Bug Case Study

Bed Bug Case Study

CRITERIA RATINGS PTS
This criterion is linked to a Learning OutcomeUsage of Resources

5.0 pts
Full Marks

Student used adequate outside resources to support their reasoning.

3.0 pts
Partial Credit

Student attempted to use outside resources but didn’t use them in all situations necessary.

0.0 pts
No Marks

No outside resources were used.

5.0 pts

This criterion is linked to a Learning OutcomeAPA Formatting

5.0 pts
Full Marks

Student used proper APA formatting throughout the document.

3.0 pts
Partial Credit

Student attempted to use APA formatting but had errors in one or more areas.

0.0 pts
No Marks

APA formatting was not used.

5.0 pts

This criterion is linked to a Learning OutcomeWhat service failures occurred?

3.75 pts
Full Marks

Student accounted for all of the service failures.

2.0 pts
Partial Credit

Student missed one or two service failures that occurred.

0.0 pts
No Marks

This question was not answered.

3.75 pts

This criterion is linked to a Learning OutcomeWhat needs to occur for successful recoveries to happen?

3.75 pts
Full Marks

Student provided a thorough response.

2.0 pts
Partial Credit

Student could have elaborated on the potential service recoveries.

0.0 pts
No Marks

This question was not answered.

3.75 pts

This criterion is linked to a Learning OutcomeWhat did the staff do correctly?

3.75 pts
Full Marks

Student provided a thorough response.

2.0 pts
Partial Credit

Student could have elaborated on the things the staff did well.

0.0 pts
No Marks

This question was not answered.

3.75 pts

This criterion is linked to a Learning OutcomeWhat did the staff do poorly?

3.75 pts
Full Marks

Student provided a thorough response.

2.0 pts
Partial Credit

Student could have elaborated on the things the staff did poorly.

0.0 pts
No Marks

This question was not answered.

3.75 pts

This criterion is linked to a Learning OutcomeWhat could have Hannah have done to help Charlie?

3.75 pts
Full Marks

Student provided a thorough response.

2.0 pts
Partial Credit

Student could have elaborated on the things Hannah could have done.

0.0 pts
No Marks

This question was not answered.

3.75 pts

This criterion is linked to a Learning OutcomeDid Craig make the right choice in how to handle Charlie?

3.75 pts
Full Marks

Student provided a thorough response.

2.0 pts
Partial Credit

Student could have elaborated on the things Craig did and/or could have done.

0.0 pts
No Marks

This question was not answered.

3.75 pts

This criterion is linked to a Learning OutcomeHow to be more prepared in the future?

3.75 pts
Full Marks

Student provided a thorough response.

2.0 pts
Partial Credit

Student could have elaborated more on how to prepare for future incidents.

0.0 pts
No Marks

This question was not answered.

3.75 pts

This criterion is linked to a Learning OutcomeCharlie’s actions after leaving: how might this impact the hotel?

3.75 pts
Full Marks

Student provided a thorough response.

2.0 pts
Partial Credit

Student could have elaborated more on what could potentially happen after Charlie left the hotel.

0.0 pts
No Marks

This question was not answered.

3.75 pts

Total Points: 40.0

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