Case #1 DIRECT REQUEST LETTER.

YOUR TASK: Choose such an incident from your own experience, and write a claim letter asking for a refund, repair, replacement, or other adjustment. You will need to include all the details of the transaction, plus your contact address and phone number. If you can’t think of an experience, make up details of an imaginary situation.

1ST PARAGRAPH – MAIN IDEA – WHAT IS YOUR CLAIM

MIDDLE PARAGRAPHS- DETAILS, EXPLANATIONS, REASONS

LAST PARAGRAPH – COMPLIMENTARY CLOSE

I WILL ALSO BE LOOKING AT THE TONE OF THIS LETTER – PROFESSIONAL, COURTEOUS, AND FRIENDLY.

THE CLAIM LETTER EXAMPLE :

Samantha Alberts

221 Battery Street

San Diego, CA 92019

619-660-5555

April19, 2017

Mr. Jack Reacher

British Airways Ticket Refunds USA

75-20 Astoria Blvd.

Jackson Heights, NY 11370

Dear Mr. Reacher:

Please refund my one-way, business-class airfare in the amount of $1155.06. I was a passenger on your Flight #5472, from San Diego to New York, Friday, March 21, 20017. This flight was disrupted by an unruly passenger, who was arrested when the plane landed (two hours behind schedule). A copy of my ticket stub is enclosed for your reference.

Your ground personnel in New York suggested that by my writing to you, I would be awarded a full refund. The eruption of mid-flight violence and ensuing struggle was terrifying. But worse, the delay caused me to miss an important business presentation.

Thank you for your offer of compensation. Please make the check out to me and mail it to the address above.

I commend your in-flight and ground personnel for their poise, professionalism, and quick-witted response to this unexpected and dangerous incident. Because I frequently travel overseas on business, safety and trust are of great concern to me. I trust British Airways will continue to impress me with its concern for passenger safety and satisfaction.

Sincerely,

(you would sign here but since this assignment is online leave it blank)

Samantha Alberts

Enclosure

and for the name and phone number, you can put anything and I change it later on. also you microsoft words for this assignment and also you will need to use the book to help you follow with the assignment the book is Business Communication Today 13th edition.

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